Frequently Asked Questions

Policy

We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to our Customer Service team at any time if you are needing to discuss your order. You can reach them by emailing ebonyandivorycandleco@hotmail.com

Shipping damages must be claimed within 48 hours of receiving your package and must include photos.

One discount code can be used per customer per order. 

All sale items, items purchased with a coupon, and / or a discount code cannot be refunded or exchanged. All sale items are final sale.

 

Lethbridge local pickup

As soon as your order has been fulfilled you will get an email notification of when and where you can pick your order up! 

PLEASE only select local pickup if you intend on doing so. If you have accidentally selected local pickup in error you will be invoiced for a shipping charge before your order will be released. Orders will not be refunded or cancelled because of accidentally selecting this option at checkout. 

 

Free Shipping Promo

If you have selected to use the promo code FREESHIP for your order over $100 we will cover the standard shipping for you within Canada & the United States. You cannot combine any other promo code with this and all sales will be final.