Frequently Asked Questions
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Are your candles cruelty-free?
Yes, all of our candles are cruelty-free. We do not conduct animal testing, and our products are never harmfully tested on animals.
What kind of wax do you use in your candles?
We use eco-friendly soy wax for our candles. Soy wax is renewable, biodegradable, and burns cleaner than paraffin wax, making it a sustainable choice.
Are your candles vegan-friendly?
Absolutely! Our candles are proudly vegan, meaning they do not contain any animal-derived ingredients.
What type of wicks do you use?
Our candles feature cotton wicks. Cotton wicks ensure a clean and even burn, free from lead or other harmful materials.
Do you offer international shipping?
Yes, we do offer international shipping. Please check our shipping policy for more information on shipping rates and delivery times.
How do I properly care for my candles?
To maximize the life and safety of your candles, please visit our Candle Care page for detailed guidelines on proper candle care.
Are your candles scented with natural fragrances?
We use a combination of natural and high-quality synthetic fragrances to create our unique scents. All fragrances are phthalate-free.
Can I return or exchange a candle if I'm not satisfied with my purchase?
Yes, we have a hassle-free return and exchange policy. Please visit our Returns and Exchanges page for detailed information on the process.
Are your candles environmentally friendly?
We are committed to sustainability. Our candles are made from eco-friendly materials, and our packaging is recyclable. Learn more about our sustainable practices on our Sustainability page.
Do you offer wholesale options for retailers?
Yes, we offer wholesale options for retailers interested in carrying our candles. Please contact our Wholesale team for more information on partnership opportunities and pricing.
Are your candles environmentally friendly?
We are committed to sustainability. Our candles are made from eco-friendly materials, and our packaging is recyclable. Learn more about our sustainable practices on our Sustainability page.
If you have any more questions or need further assistance, feel free to reach out to our Customer Support team. We're here to help you enjoy your Ebony and Ivory Candle Co experience to the fullest!